Customer Lifecycle Platform
Sarah Mitchell
sarah.mitchell@email.com
(248) 555-0123
VIP
HIGH VALUE
Michael Chen
m.chen@email.com
(313) 555-0456
REPEAT
Jennifer Rodriguez
j.rodriguez@email.com
(734) 555-0789
NEW HOME
David Thompson
d.thompson@email.com
(586) 555-0234
VIP
DESIGNER
Emily Watson
e.watson@email.com
(248) 555-0567
AT RISK
Sarah Mitchell
VIP Customer • Member since March 2023
$24,567
Lifetime Value
7
Total Purchases
92%
Engagement Score
Purchase History
January 15, 2026
Modern L-Sectional Sofa
$3,299 • Charcoal Fabric • Delivered Jan 18
November 8, 2025
Glass Coffee Table Set
$899 • Chrome & Glass • Delivered Nov 10
August 22, 2025
King Mattress + Frame
$2,499 • Tempur-Pedic • Delivered Aug 24
June 5, 2025
Dining Table Set (6 chairs)
$1,899 • Oak Finish • Delivered Jun 7
March 12, 2023
Bedroom Furniture Set
$4,299 • Complete Set • Delivered Mar 15
AI-Powered Recommendations
Accent Chairs (Set of 2)
87% Match
Based on recent L-sectional purchase and modern aesthetic preference. Complements existing living room setup.
Area Rug (8x10)
82% Match
Frequently purchased with sectional sofas. Charcoal/gray tones match customer's color preferences.
Floor Lamp (Modern)
78% Match
Completes living room setup. Customer showed interest in lighting during last store visit.
AI Intelligence
Next Purchase Prediction
Predicted Category
Home Office
Timeframe
30-45 Days
Confidence
87%
Est. Value
$2,800
Engagement Actions
Send Personalized Email
"Complete Your Living Room" campaign featuring accent chairs and area rugs matching her recent sectional purchase.
Schedule Design Consultation
Offer complimentary in-home design consultation for home office setup. High conversion probability.
VIP Event Invitation
Invite to exclusive preview of new spring collection. VIP customers show 3x higher attendance rate.
Customer Health Score
92%
Excellent engagement. High retention probability. Continue personalized outreach.